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 Q. Will you ship orders internationally? A. Warranty issues and manufacturer restrictions prevent us from shipping to all geographical locations. You will be notified if we are unable to ship specific items to the address you provide. FOXPRO Inc. will determine the most efficient method to get your product to you as soon as possible. Our preferred courier is UPS. You are responsible for all duties, tariffs, taxes, customs charges, or additional charges levied by your country of entry. Furthermore, FOXPRO Inc. is not responsible for any additional charges once the items you have ordered have left our facility. Should charges be levied in your country, and should you refuse to pay them, your credit card will be charged for all outgoing and return delivery charges that may be incurred by FOXPRO Inc. When the returned merchandise is received by FOXPRO Inc., your card will be credited for the merchandise only. If you have any questions regarding customs or duties charges and procedures in your country, it is your responsibility, not ours, to research this information PRIOR to placing your order. You, the customer, are solely responsible. Laws are different in every country and we cannot keep up with them all. It is your responsibility to check with your Customs office to see if your country permits the shipment of FOXPRO products to your country. If for any reason the package is seized by Customs officials, we will not issue you a refund unless all products are returned to use in their original condition. If the package is returned to us by Customs officials, you are still responsible for any shipping charges. If a package is lost, misplaced, abused, or in any other way damaged from shipping, FOXPRO Inc. is in no way responsible for replacing the merchandise. FOXPRO Inc. does not guarantee successful delivery of any merchandise shipping internationally. Any applicable tracking numbers and shipping verification documentation will be presented to you when the merchandise is shipped. From the time it leaves our facility we formally waive all responsibility for the package arriving to its destination. Freight charges will be formally determined at shipping time. Estimated amounts for shipping are only estimates and in no way guarantee the final amount will reflect the estimate. Actual shipping charges are based on a number of factors and can change at any time without notice. Requests to FOXPRO, Inc. to alter or lessen merchandise value on invoices and/or international shipping documents to avoid local customs/duties/delivery fees will not be honored. Shipping costs for warranty is not covered on international orders. Buyer will not hold FOXPRO Inc. accountable for any loss, failure, or damage. Q. Do you sell the names, addresses, or phone numbers of customer to other companies? A. Absolutely NOT! All contact information for every customer is kept strictly
confidential. A. The serial number is located in three separate places on FX3, FX5, SC3, SC5, and XR6
model game calls. If you are attempting to fill out a warranty registration for a ZR2,
416 or other model, they are not serialized. A. In order to have warranty repairs performed to your game call, we must have a copy of
the proof of purchase on file. Without the proof of purchase we have no way to determine
the start date for your warranty coverage. A. The FOXPRO warranty only applies to products that are inside of the United States. If
your product requires factory service, the buyer is solely responsible for paying for
shipping of the product from their country to FOXPRO and from FOXPRO back to their
country. Once the product is at our factory we will fix it free of charge (assuming
adequate proof of purchase is presented), but you will be responsible for all
freight. |